All Dirtsack products, excluding hard luggage, are covered by an Industry First 5 years Limited Liability Warranty. We stand tall behind the renowned quality and craftsmanship we’re known for. Being riders, we also appreciate the unpredictability of terrain and conditions on rides and the toll they take on man machinery and equipment. If a Dirtsack reaches you with a defect in materials or workmanship we will repair or replace the bag at our discretion. We do not cover Damages resulting from misuse, abuse, negligence and normal wear and tear in the course of use. Cosmetic damages that do not affect the functionality of the bag (such as scratches or stained fabrics) we look at with scorn…a little grease or engine oil never bothered a biker! Any damage to the contents of a bag or loss of the same, loss of time, or similar expenses is not covered. All material used on your Dirtsack, be it fabric, webbing, plastic components etc., will deteriorate with age and prolonged use. Any damage resulting from the same is not covered under warranty. Not sure if you fit the bill? Have the bag inspected by the dealer you bought it from or send us a couple of pictures.
Warranty Policy Details
If your bag qualifies for repair/replacement under warranty, all you need to do is to get it to us – postage paid by you. Once the product is received along with proof of purchase, we will evaluate the claim asap. If the claim meets our guidelines, we will replace or repair your product at our discretion. In case a product is out of stock or in production, we may recommend a similar product as a replacement. When sending your bag to us for a warranty claim we recommend using a reputed courier service that provides a secure tracking number and door delivery. Once your bag is safely in our hands the warranty process will begin. We have a formidable reputation for providing service beyond customer expectations, we are riders and take pride in what we do. We promise to be fair and prompt regarding warranty matters.
Questions about the Warranty, Shipping & Refunds should be sent to us at firstname.lastname@example.org